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Billing
Utility Billing Department
(behind Home Depot)
The Utility Billing Department for the City of Spring Hill is responsible for the billing of monthly water, sewer, garbage, recycling and storm water fees for Spring Hill residents and businesses.
Your water charge is based on your water consumption (see Water Rate Schedule). Water meters are read around the 20thof each month and bills are mailed out by the 1st of each month. You should receive your bill no later than the 5th of each month (we bill for the previous month’s usage). By signing a water service agreement, you acknowledge that you are responsible for paying your bill each month whether you receive it or not. Bills incur penalty after the 15th of each month and a final notice is mailed. Any account still unpaid by the 25th is subject to disconnection and a $25 re-connection fee. All charges must be paid before service will be restored. Any service restored after 4:30 pm will require a $50.00 re-connection fee.
Your sewer charge is based on your water consumption, however at a higher rate than the water (see the Water Rate Schedule). A one-time sewer credit may be given for a pool fill-up if you submit a Pool Fill-Up Adjustment form to let us know the number of gallons of water used and the date it was filled. This can be submitted in person at City Hall or on ourwebsite.
Garbage service is contracted through Waste Management. Your garbage will be picked up weekly. This is curbside service and your garbage container should be placed at the street no later than 6:00 a.m. on your scheduled pick-up day. You are responsible for buying your own garbage container no larger than 96 gallons. If you have a Homeowner’s Association (HOA), we recommend checking with the HOA before you purchase a garbage container to see if they have any restrictions. The garbage fee is $10.64 per month and will appear on your monthly bill. If your garbage is missed, please notify Waste Management at (615) 831-9600 or (800) 607-9509 as soon as possible, or email here Version OptionsUtility BillingUtility Billing DepartmentHeadline. The sanitation workers will only pickup garbage that is bagged or in garbage containers and will not pick up barrels or brush. They are restricted from picking up medical or chemical waste, paint cans, dead animals, furniture and appliances. A maximum of 10 containers per residence will be picked up. Garbage containers may be leased from Waste Management, (615) 831-9600. Visit page!
In the event that your garbage pickup is skipped or missed, please report it to midsouthpsscsc@wm.com so they can schedule a pickup the following business day.
To order a recycling bin, call 1-800-607-9509 or email midsouthpsscsc@wm.com.
Recycling service is also contracted through Waste Management. The recycling fee is $4.57 per month and will appear on your monthly bill. One recycling bin will be furnished per residence at no cost. The recycling bin should be placed at the street no later than 6:00 a.m. on your pickup day the same day as the garbage but every other week. Please do not place household garbage in the recycling bin. If you do, it will not be picked up. (The garbage and recycling containers are picked up by different trucks.) A list of recyclable items is on the recycle bin. You are not required to recycle, however, if you choose not to participate, because recycling is on a City contract, you will still be charged the recycling fee each month.
For a recycling guide, click here Version OptionsUtility BillingUtility Billing DepartmentHeadline.
For a map of your Garbage/Recycling route, click below:
Irrigation Meters:
A separate irrigation meter can be purchased from the City for $3,001.65 (check, cash or money order only). This can be connected to an irrigation system to measure the water consumption by that system and you will only be charged for the water rate and not the sewer rate. This form can be submitted in person at City Hall or downloaded and printed from our website and mailed in with a check. Click HERE Version OptionsUtility BillingUtility Billing DepartmentHeadline for more information
The stormwater utility fee is assessed to assist in addressing the water quality/quantity issues within the City, and to help the City remain in compliance with the EPA’s (Environmental Protection Agency) and TDEC’s (Tennessee Department of Conservation) NPDES (National Pollutant Detection and Elimination System) stormwater MS4 (Municipal Separate Storm Sewer System) permit.
DISCONNECTION PROCESS
If you decide to move from Spring Hill, you must submit a Disconnection Form to cancel your service and stop your monthly bill. This will ensure that we disconnect services on the date you request and that we have a forwarding address to send your final bill to. If you fail to submit a Disconnection Form and new residents move into the home, the account will still be in your name and you will be responsible for the bill. This form can be submitted in person at City Hall or online.
Please direct all questions regarding your water bill to the Utility Billing Department.