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1. Who is my electric company?

Check your electric bill, there are 3 different service providers with in the City of Spring Hill

2. What is Columbia Power & Water's phone number and how do I get an electrical permit from them?

For all questions on electrical permits call 931-388-4833 Columbia Power & Water Website

3. What is Duck River Electric's phone number and how do I get an electrical permit from them?

For all questions on electrical permits call 931-388-3131 Duck River Electic Website

4. What is Middle Tennessee Electric's phone number and how do I get an electrical permit from them?

To get information on an electrical permit call William Fox with the Tennessee State Electrical Inspectors @ (615)577-6160 or contact Discount Plumbing of Franklin @ (615) 794-1068 Middle Tennessee Electric # is 1-877-777-9020 Middle TN Electric Website

5. How do I schedule an inspection?

Email permits@springhilltn.org. All inspections should be call in by 2:30 P.M.

6. What is a building permit?

A building permit is your formal permission to begin construction. It means that plans for any new structure, addition or renovation have been reviewed by the municipality, for compliance with the Building Code, the local zoning bylaw and any other applicable laws and regulations.

7. How do I get a permit?

Contact the Codes Department at 931-486-2252 ext. 211 or online applications are available. Permit Applications

8. What information do I need for a residential building permit?

Building Application filled out, House Plans (preferred on PDF), Plot Plan

9. When are permits required?

Permits are required when any owner or authorized agent who intends to construct, enlarge, alter, repair, move, demolish or change the occupancy of a building or structure or to erect, install, enlarge, alter, repair, remove, convert or replace any electrical, gas, mechanical or plumbing system. Shall require a permit. Examples are but not limited to fences, pools, outdoor sheds, sun rooms.  Also a permit will be required for concrete slabs and driveway extensions.

10. What code is the department currently under?

Presently, the Building Code department is responsible for enforcing,
The 2018 edition of the International Residential Code
The 2018 edition of the International Plumbing Code
The 2018 edition of the International Mechanical Code
The 2018 edition of the Energy Conservation Code
The 2018 edition of the International Fuel Gas Code
The 2012 edition of the International Building Code
The 2018 edition of the International Fire Code
Building Code adoption ordinance

click here

11. When are permits not required?

Painting, papering, carpeting, cabinets, counter tops and similar finish work. Installing replacement windows or doors. If your project is not listed please call the codes department and we will gladly help! 931-486-2252 ext. 211

12. How do I get a Plot Plan for my Property Lines

Please email all Plot Plan request to permits@springhilltn.org

In the Subject Line Enter: Plot Plan Request

Body of Email: List Subdivision Name and Street Address

Usually you will receive your plot plan, back to the same email within 2 – 3 business days, or if possible the same day.

*Please note that we do not have all individual plot plans on file and some plot plans will have to come from the final plat of your subdivision.

Also note that not all plot plans will show a physical house.

The City does not come out and measure your property lines. If you would like a more accurate measurement of your property lines, you are encouraged to contact an independent surveyor.

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1. What are the Non-Emergency numbers for the Spring Hill Emergency Communications Department?

The Non-Emergency numbers are: (931) 486-2632 (Police); (931) 486-3270 (Fire); or (931) 486-3269.

2. What are the hours of operation for the Spring Hill Emergency Communications Department?

24 / 7 / 365

3. When should I call 911?

You should call 9-1-1 anytime you have an immediate need EMS, Fire or Police. If you are not sure if an emergency exists, it is best to be on the safe side and call.

4. When should I NOT call 911?

Don't call 9-1-1 for minor incidents such as parking or traffic problems or barking dogs. The emergency number should also not be used to ask for information on weather, time, school closings, or legal advice. Please only call 911 in the instance of an immediate emergency.

5. Why am I asked so many questions when I call your E-911 Dispatch Center?

Our dispatchers ask questions based on protocols that help determine what type of assistance you may need and determine which first responders need to be sent to assist you. These questions are designed to protect both the citizens and the responders. Our dispatchers utilize a Computer Aided Dispatch (CAD) system. They enter pertinent information for reference and record. By answering questions concerning medical conditions or suspect information, you provide them with the information needed to get the you the most appropriate response for your need.

6. What about cell phones?

Cell phones are valuable tools but have their limitations. They must be within range of a tower to operate, and your call may not be routed to the appropriate agency. Since all cell phones do not provide the 9-1-1 center with a location (and location is the single most critical piece of information), it is important for you to know where you are. If you are using a non-activated cell phone (meaning a hand-me-down that has no monthly service), the dispatcher cannot call you back if your connection is lost.

7. What about VoIP (voice over internet protocol)

Many people are turning to the Internet for affordable phone service. However, at the present time VOIP solutions do not offer enhanced 9-1-1 capabilities. In fact, some services may not even offer 9-1-1 access. Check with your provider before you buy!

8. What is Nixle?

Communications are critical to an effective emergency response, and over 85% of citizens can be instantly reached on their mobile phone by text message. In crisis situations, timely information saves lives, and there is no more effective channel to quickly reach large populations than mobile text messaging. Nixle allows our agency to quickly reach citizens by both mobile phone and email using Nixle’s high performance messaging network. This is a FREE service. Go to www.nixle.com to sign up for this FREE service.

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1. How far in advance do I need to schedule my station tour/ fire engine visit?

Please schedule your station tour or fire engine visit at least two weeks in advance.

2. What hours are station tours/fire engine visits available?

Monday - Saturday, 9 a.m. - 6 p.m. Station tours are done at headquarters located at 4000 Campbell Station Pkwy. Fire engine visits can occur at your place of business, schools or churches.

3. How many people are permitted on a station tour?

Group size is limited to 25 people, plus one adult for every five children.

4. Will the Spring Hill Fire Department attend my child's birthday party?

No, we do not attend birthday parties.

5. Can my child have a birthday party at one of your fire stations?

No, we do not allow public birthday parties at the fire stations. The opening of presents and/or the serving of refreshments is also not permitted. However, your birthday party group may schedule a station tour as part of your birthday party activities, if you'd like.

6. Can my group hold a meeting at the fire station?

No, we do not allow public meetings to take place at our fire stations. We also do not allow groups to conduct meetings at stations before or after station tours. If you will be taking a tour but also need to meet with your group, please make arrangements to hold your meeting at another location.

7. What happens if an emergency occurs during my event?

Station tours may be cancelled at any time, without notice, if necessary for emergency response. All events are scheduled with the understanding that units remain in service and could be called away if needed. If that happens, the tour will end and participants will be asked to leave.

8. What are the qualifications for becoming a firefighter?

You must have FF1 and EMT.

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1. How do I apply for employment with the City of Spring Hill?

Job opportunities are posted on the City website. After you have determined you meet the minimum requirements, you can complete our online employment application. Please remember, only current City employees who meet the minimum requirements may apply for promotional opportunities. All other vacancies are open to both internal and external applicants.

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1. How do I contact a city/county department?

Visit the Staff Directory to find all department and staff contact information.

2. Where can I find the answers to my frequently asked questions?

Use the FAQs module to easily find answers to the questions you ask the most.

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1. How do I report stormwater problems or any other stormwater-related issue or topic?

Fill out the MS4 complaint form, email department contacts or contact by phone at (931) 486-2252 ext. 239. You may also bring your concerns to the Stormwater Advisory Council (SWAC) Meeting tentatively held monthly.

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1. How do I get involved in community events and other stormwater projects?

Contact MS4 Stormwater Management by calling (931) 486-2252 ext. 239 or send them an email.

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1. How do I file a municipal code complaint?

A complaint may be filed by filling out an official municipal codes complaint form. Forms can be found in the entrance to City Hall or you can fill out the form through our Request Tracker.

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1. What are the most common violations to occur in the City of Spring Hill?

The most common violations to occur in the City of Spring Hill are related to vehicles not being tagged or in an inoperable condition (Violation of Ordinance # 11-15, Section # 15-706) and property violations (Violation of Municipal Code # 13-104).

2. What property maintenance code is the city under?

The 2006 edition of the International Property Maintenance Code
Click here to see the ordinance details

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1. May I pay my citation without having to come to Court on my Court date?

Yes, you may pay your ticket prior to your Court date. You will be assessed the maximum fine on each charge, with court costs and a cash bond forfeiture fee applicable to your citation. Your payment will be treated as a “guilty” plea on the charges on the ticket, and reporting that disposition to the Tennessee Department of Safety will be handled as required by state law. You will not be eligible to attend Traffic Safety School unless you come to Court and enter a plea before the Judge, at which time your driving record will be discussed to determine your eligibility for the school.

2. How do I know if I am eligible for driving school?

You must appear in court on your assigned court date so the Judge can determine if you are eligible to attend driving school. Eligibility is based on your driving record. 

3. What is the advantage of attending driving school?

Attendance and proof of attendance provided to the Spring Hill Municipal Deputy Clerk will entitle you to dismissal of the moving violation charge from your ticket. Dismissal means that your “guilty” plea on the charge will not be forwarded to the Tennessee Department of Safety, and the charge should, therefore, not result in points being added to your driving record for insurance purposes.

4. I have a Commercial driver’s license. Am I eligible for driving school?

No. Federal law prohibits the “masking” of moving violations committed by persons who hold a Commercial driver’s license.

5. I received a Citation for not showing the Officer proof of insurance at the time I was stopped. However, I was insured on that date … I just did not have my proof in the car with me. What do I do?

If you plan to come to court on the charge, bring your proof of insurance with you. However the proof must demonstrate that you were insured on the date that the Officer wrote you the Citation. If you obtain insurance “after the fact”, the Judge will be unable to dismiss your insurance charge for compliance. Sufficient proof of insurance in force at the time you were cited for the violation should result in this charge being dismissed for compliance by the Judge. If you do not wish to come to court on the charge, but want the Judge to look at your proof of insurance and consider dismissing the charge for compliance, you may fax your proof of insurance to the Deputy Clerk at (931) 486-0516. The Deputy Clerk will show your proof to the Judge, who will then consider whether dismissal of the insurance charge for compliance is appropriate, and you will be notified of the outcome by the Deputy Clerk.  Please call the Deputy Clerk to make sure your fax has been received. 

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1. What are the hours of operation for the splash pad at Port Royal Park?

Normal hours for the splash pad are 10 am to 7 pm.

2. How do I reserve a picnic pavilion at one of the parks?

Our shelters are available for reservation and can be done online with our automated reservation system. The shelters at Port Royal Park are not available for reservation yet. Please check back for spring 2016 reservations. Click Here to reserve a pavilion

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1. How much hardness is in our water?

The hardness varies with temperature. In the very cold water, the level is around 200 milligrams/liter (mg/l). In the warmer water, the level is around 100 mg/l. The yearly average is 138 mg/l.

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1. What CAN be recycled?

Chipboard & Boxboard, Paper Bags, Paperback & Phone Books, Catalogs & Magazines, Junk Mail (anything that tears), Newspapers, Cardboard, Cartonboard (such as cereal boxes and shoe boxes), Frozen Food Packages, Dairy & Juice Containers, Office and School Paper, Plastic Bottles and Containers (Recycle Codes 1 and 2 only - typically marked on the bottom of the container), Aluminum Cans, Tin Cans, Steel and Bi-Metal Cans, Lids from Jars, Bottle Tops from Coke, Milk.

2. What CAN NOT be recycled?

Construction & Demolition Materials, Large Automotive Parts, Tires, White Goods, Appliances containing Freon, Medical Wastes, Hazardous Wastes (Automotive Fluids, Garden Chemicals, Paint Products, Cleaners, etc.), Electronics, Materials from Floods, Fires or Evictions, Glass, Plastic Bags (grocery bags, plastic bags that cereal comes in, garbage bags, etc.), Styrofoam, Hardcover Books, Photos, Tissue Paper, Hand Towels and Toilet Paper. No garbage of any kind, no plastic bags or other "tanglers" such as Christmas lights, cords, ropes.

3. Who owns the recycling cart?

Waste Management owns the cart. If a homeowner moves, the cart stays at the house or Waste Management will get it back. If the city ends the recycling or Waste Management is no longer the provider for our recycling, then they would retrieve all of their carts.

4. How do I get a PIN number?

Spring Hill residents should receive an instructional mailer which will contain their PIN number. You may also obtain a PIN number on-line at Recyclebank or by calling 1-888-727-2978.

5. How do I get a recycling cart?

If a recycling cart was not delivered to your home, you may request one by calling Waste Management at 1-800-607-9509.

6. If I want my recycling cart picked-up who do I call?

If you choose not to participate in the recycling program, you can request that your recycling cart be picked up by calling Waste Management at 1-800-607-9509. Please note that you will still be billed $3.58 each month on your water bill for this service whether you choose to participate or not.

7. What is my recycling collection day?

See the recycling schedule for details. For further questions about which collection schedule you are on (Gold or Green), please call Waste Management at 1-800-607-9509. 2015 Recycling Collection Schedule

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1. How do I report stormwater problems or any other stormwater-related issue or topic?

Fill out an MS4 Complaint Form or contact us by email or phone at (931) 486-2252 ext. 239.

You may also bring your concerns to the Stormwater Advisory Council (SWAC) meeting tentatively held monthly.