New Water Service
Faxed or e-mailed applications will not be accepted.
NOTICE: Please be advised, beginning Nov. 1, 2017, the City of Spring Hill will remove a City subsidy for credit/debit card transaction fees and surcharges, passing on those costs to the customer. There will be a $1.50 flat convenience fee for online payments, and a 2 percent surcharge for payments by phone or in-person. For more information on this new fee.
There is a $50.00 non-refundable connection fee to set up a new water/sewer/garbage/recycle account. This fee is for new customers only. If you are already an existing customer or have had service in the past and are moving back to our service area, the fee will be waived. Balances on previous accounts must be paid before a new account can be activated. To sign up for services, you must come in person with a required photo ID (driver’s license, passport, etc). Those persons you want on the account must be present with their photo ID as well. (Faxed or emailed applications will not be accepted.)
Water meters are read around the 20th of each month and bills are mailed out by the 1st of each month. You should receive your bill no later than the 5th of each month (we bill for the previous month’s usage). By signing a water service agreement, you acknowledge that you are responsible for paying your bill each month whether you receive it or not. Bills incur penalty on the 15th of each month and a final notice is mailed. Any account still unpaid by the 25th is subject to a $25 service charge and may be disconnected. All charges must be paid before service will be restored. Any service restored after 4:30 pm will require a $50.00 re-connection fee. Payment must be received by 12:00 noon the following business day or your water will be disconnected a second time and an additional $25.00 fee will be added to your account.
Your sewer charge is based on your water consumption. The sewer rate is higher than the water rate, and can be seen on the current Rate Schedule. A one-time sewer credit may be given for a pool fill-up if you submit a Pool Fill-Up Adjustment form to let us know the number of gallons of water used and the date it was filled.
Garbage service is contracted through Waste Management. Your garbage will be picked up weekly. This is curbside service and your garbage container should be placed at the street no later than 6:00 a.m. on your scheduled pickup day. You are responsible for buying your own garbage container no larger than 96 gallons. The garbage fee is $10.38 per month and will appear on your monthly bill. If your garbage is missed, please notify Waste Management at (931) 270-9914 as soon as possible. The sanitation workers will only pickup garbage that is bagged or in garbage containers and will not pick up barrels or brush. They are restricted from picking up medical or chemical waste, paint cans, dead animals, furniture and appliances. A maximum of 10 containers per residence will be picked up. Garbage containers may be leased from Waste Management (931) 270-9914.
Recycling service is also contracted through Waste Management. The recycling fee is $3.91 per month and will appear on your monthly bill. One recycling bin will be furnished per residence at no cost. The recycling bin should be placed at the street no later than 6:00 a.m. on your pickup day the same day as the garbage but every other week. Please do not place household garbage in the recycling bin. If you do, it will not be picked up. (The garbage and recycling containers are picked up by different trucks.) A list of recyclable items is on the recycle bin.
Per Spring Hill City Code Title 13 Chapter 4, all residents and businesses that maintain an active alarm system is required to register their alarms with the Spring Hill Police Department.
DISCONNECTING WATER SERVICE
When disconnecting water service, please complete a Disconnection Form and submit online to ensure that the service is removed from the existing occupant's name to avoid improper billing beyond the move-out date. If the form is not submitted, the prior occupant will be responsible for future water usage at the address in question.
CONTACT INFORMATION AND BILL PAYMENT
The Spring Hill Water Billing Department is located inside the Spring Hill City Hall at 199 Town Center Parkway, Spring Hill, Tennessee, 37174. The Billing Department is open Monday – Friday from 8:00 a.m. – 4:30 p.m. The office is closed on Saturday and Sunday. The office can be reached during regular business hours at 931-486-2252, ext. 200 or by email at email@example.com. The fax number is 931-486-0516.
Effective November 1, 2017, we will be passing the cost of credit/debit card transactions to the customer. Online payments will be $1.50; call-in or walk-in payments will be 2%. There are no additional fees or costs for payments made with cash, check, money order or to use our ACH Direct Deposit option.
AFTER HOURS CONTACT INFO
For water emergencies occurring before or after regular business hours, or if service has been disconnected due to non-payment, after hours cut on will cost an additional $50, call (931) 212-7304.