New Water Service
COCONNECTION FEE: There is a $50.00 non-refundable connection fee to set up a new water, sewer, garbage, and recycling account. This fee is for new customers only. If you are an existing customer or have had service in the past and are moving back to our service area, the fee will be waived. Balances on previous accounts must be paid before a new account can be activated. sting customer or have had service in the past and are moving back to our service area, the fee will be waived. Balances on previous accounts must be paid before a new account can be activated.
Your water charge is based on your water consumption (see Water Rate Schedule). Water meters are read around the 20th of each month and bills are mailed out by the 1st of each month. You should receive your bill no later than the 5th of each month (we bill for the previous month’s usage). By signing a water service agreement, you acknowledge that you are responsible for paying your bill each month whether you receive it or not. Bills incur penalty after the 15th of each month and a final notice is mailed. Any account still unpaid by the 25th is subject to disconnection and a $25 re-connection fee. All charges must be paid before service will be restored. Any service restored after 4:30 pm will require a $50.00 re-connection fee.
BILL PAYMENT OPTIONS
Water bills may be paid using several options:
Mailing payments to our lock-box location:
LOCATION AND CONTACT INFORMATION
The Spring Hill Water Billing Department is located inside the Spring Hill City Hall, Finance Dept., at 199 Town Center Parkway, Spring Hill, Tennessee, 37174. The Billing Department is open Monday – Friday from 8:00 a.m. – 4:30 p.m. The office is closed on Saturday and Sunday. The office can be reached during regular business hours at 931-486-2252, EXT.200 or by email at email@example.com. The fax number is 931-486-0516. For water emergencies occurring before or after regular business hours, or if service has been disconnected due to non-payment, after hours cut on will cost an additional $50, call 931-212-7304.