New Water Service 

OnlineGraphicWaterBilling

EFFECTIVE IMMEDIATELY:
Please use this online form to apply for new residential water service.

Water Service Application & Agreement

 - (For Business)

COCO
NNECTION FEE: There is a $50.00 non-refundable connection fee to set up a new water, sewer, garbage, and recycling account. This fee is for new customers only. If you are an existing customer or have had service in the past and are moving back to our service area, the fee will be waived. Balances on previous accounts must be paid before a new account can be activated. sting customer or have had service in the past and are moving back to our service area, the fee will be waived. Balances on previous accounts must be paid before a new account can be activated. 

WATER


Your water charge is based on your water consumption (see Water Rate Schedule). Water meters are read around the 20th of each month and bills are mailed out by the 1st of each month. You should receive your bill no later than the 5th of each month (we bill for the previous month’s usage). By signing a water service agreement, you acknowledge that you are responsible for paying your bill each month whether you receive it or not. Bills incur penalty after the 15th of each month and a final notice is mailed. Any account still unpaid by the 25th is subject to disconnection and a $25 re-connection fee. All charges must be paid before service will be restored. Any service restored after 4:30 pm will require a $50.00 re-connection fee. 


BILL PAYMENT OPTIONS

Water bills may be paid using several options: 

Mailing payments to our lock-box location: 

City of Spring Hill
P.O. Box 936753
Atlanta, GA 31193-6753


Using our online payment system to pay with a debit/credit card - a $1.50 processing fee will apply - go to www.springhilltn.org 

Paying by Automatic Draft - payment will be debited from your checking account automatically each month at no extra charge - complete the Automatic Draft Form 

Paying by phone using a debit/credit card - a 2% processing fee will apply

Paying in person at our office located inside City Hall at 199 Town Center Pkwy.  We accept Visa/MasterCard/Discover and a 2% processing fee will apply to all credit/debit card payments. We also accept payment by check, cash and money order at no additional charge. 

We also have a night drop-box located in the parking lot at this location. (We do not recommend leaving cash in the drop-box.)

DISCONNECTION PROCESS


If you decide to move from Spring Hill, you must submit a Disconnection Form to cancel your service and stop your monthly bill.  This will ensure that we disconnect services on the date you request and that we have a forwarding address to send your final bill to.  If you fail to submit a Disconnection Form and new residents move into the home, the account will still be in your name and you will be responsible for the bill.  This form can be submitted in person at City Hall or online. 

LOCATION AND CONTACT INFORMATION


The Spring Hill Water Billing Department is located inside the Spring Hill City Hall, Finance Dept., at 199 Town Center Parkway, Spring Hill, Tennessee, 37174.  The Billing Department is open Monday – Friday from 8:00 a.m. – 4:30 p.m.  The office is closed on Saturday and Sunday.  The office can be reached during regular business hours at 931-486-2252, EXT.200 or by email at shwater@springhilltn.org.  The fax number is 931-486-0516.  For water emergencies occurring before or after regular business hours, or if service has been disconnected due to non-payment, after hours cut on will cost an additional $50, call 931-212-7304.