New Water Service 

To sign up for water service, you must come to our office in person with a government issued photo ID (driver's license, passport, etc.) Those persons you want on the account with you must be present with their photo ID as well.  Faxed or e-mailed applications will not be accepted.

NOTICE: Please be advised, beginning Nov. 1, 2017, the City of Spring Hill will remove a City subsidy for credit/debit card transaction fees and surcharges, passing on those costs to the customer. There will be a $1.50 flat convenience fee for online payments, and a 2 percent surcharge for payments by phone or in-person. For more information on this new fee.

NEW WATER SERVICE - RESIDENCE
NEW WATER SERVICE
- BUSINESS



CONNECTION FEE


There is a $50.00 non-refundable connection fee to set up a new water/sewer/garbage/recycle account.  This fee is for new customers only.  If you are an existing customer or have had service in the past and are moving back to our service area, the fee will be waived.  Balances on previous accounts must be paid before a new account can be activated. 
 

WATER


Your water charge is based on your water consumption (see Water Rate Schedule).  Water meters are read around the 20th of each month and bills are mailed out by the 1st of each month.  You should receive your bill no later than the 5th of each month (we bill for the previous month’s usage).  By signing a water service agreement, you acknowledge that you are responsible for paying your bill each month whether you receive it or not.  Bills incur penalty after the 15th of each month and a final notice is mailed.  Any account still unpaid by the 25th is subject to disconnection and a $25 re-connection fee.  All charges must be paid before service will be restored.  Any service restored after 4:30 pm will require a $50.00 re-connection fee. 

SEWER 


Your sewer charge is based on your water consumption, however at a higher rate than the water (see the Water Rate Schedule).  A one-time sewer credit may be given for a pool fill-up if you submit a Pool Fill-Up Adjustment form to let us know the number of gallons of water used and the date it was filled.  This can be submitted in person at City Hall or on our website. 

GARBAGE PICKUP 


Garbage service is contracted through Waste Management.  Your garbage will be picked up weekly. This is curbside service and your garbage container should be placed at the street no later than 6:00 a.m. on your scheduled pickup day.  You are responsible for buying your own garbage container no larger than 96 gallons.  If you have a Homeowner's Association (HOA), we recommend checking with the HOA before you purchase a garbage container to see if they have any restrictions.  The garbage fee is $10.38 per month and will appear on your monthly bill.  If your garbage is missed, please notify Waste Management at (931) 270-9914 as soon as possible.  The sanitation workers will only pickup garbage that is bagged or in garbage containers and will not pick up barrels or brush.  They are restricted from picking up medical or chemical waste, paint cans, dead animals, furniture and appliances.  A maximum of 10 containers per residence will be picked up.  Garbage containers may be leased from Waste Management (931) 270-9914.

RECYCLING


Recycling service is also contracted through Waste Management.  The recycling fee is $3.91 per month and will appear on your monthly bill.  One recycling bin will be furnished per residence at no cost.  The recycling bin should be placed at the street no later than 6:00 a.m. on your pickup day the same day as the garbage but every other week.  Please do not place household garbage in the recycling bin.  If you do, it will not be picked up.  (The garbage and recycling containers are picked up by different trucks.)  A list of recyclable items is on the recycle bin.  You are not required to recycle, however, if you choose not to participate, because recycling is on a City contract, you will still be charged the recycling fee each month.

IRRIGATION METERS

A separate irrigation meter can be purchased from the City for $1,650.65 (check, cash or money order only).  This can be connected to an irrigation system to measure the water consumption by that system and you will only be charged for the water rate and not the sewer rate.  This form can be submitted in person at City Hall or downloaded and printed from our website and mailed in with a check.


STORM WATER

The stormwater utility fee is assessed to assist in addressing the water quality/quantity issues within the City, and to help the City remain in compliance with the EPA’s (Environmental Protection Agency) and TDEC’s (Tennessee Department of Conservation) NPDES (National Pollutant Detection and Elimination System) stormwater MS4 (Municipal Separate Storm Sewer System) permit. 

YARD WASTE AND BULK ITEM PICK UP


Yard waste such as grass clippings and leaves must be placed inside large, brown, biodegradable paper bags that can be purchased at a local home improvement store.  Tree limbs and branches must not exceed 3 feet long.  Bulk items are furniture, appliances, mattresses, etc.  These items can be scheduled for a pick up by the City by calling the Public Works Dept. at 931-486-2252, EXT. 288.

WATER CONSERVATION POLICY  The Water Conservation Policy can be viewed here.

BILL PAYMENT OPTIONS

Water bills may be paid using several options: 

Mailing payments to our lock-box location: 

City of Spring Hill
P.O. Box 936753
Atlanta, GA 31193-6753


Using our online payment system to pay with a debit/credit card - a $1.50 processing fee will apply - go to www.springhilltn.org 

Paying by Automatic Draft - payment will be debited from your checking account automatically each month at no extra charge - complete the Automatic Draft Form 

Paying by phone using a debit/credit card - a 2% processing fee will apply

Paying in person at our office located inside City Hall at 199 Town Center Pkwy.  We accept Visa/MasterCard/Discover and a 2% processing fee will apply to all credit/debit card payments. We also accept payment by check, cash and money order at no additional charge. 

We also have a night drop-box located in the parking lot at this location. (We do not recommend leaving cash in the drop-box.)

DISCONNECTION PROCESS


If you decide to move from Spring Hill, you must submit a Disconnection Form to cancel your service and stop your monthly bill.  This will ensure that we disconnect services on the date you request and that we have a forwarding address to send your final bill to.  If you fail to submit a Disconnection Form and new residents move into the home, the account will still be in your name and you will be responsible for the bill.  This form can be submitted in person at City Hall or online. 

LOCATION AND CONTACT INFORMATION


The Spring Hill Water Billing Department is located inside the Spring Hill City Hall, Finance Dept., at 199 Town Center Parkway, Spring Hill, Tennessee, 37174.  The Billing Department is open Monday – Friday from 8:00 a.m. – 4:30 p.m.  The office is closed on Saturday and Sunday.  The office can be reached during regular business hours at 931-486-2252, EXT.200 or by email at shwater@springhilltn.org.  The fax number is 931-486-0516.  For water emergencies occurring before or after regular business hours, or if service has been disconnected due to non-payment, after hours cut on will cost an additional $50, call 931-212-7304.